Frequently Asked Questions
We understand that choosing handmade clothing often comes with questions. Below you’ll find answers to some of the most common inquiries. If you don’t see what you’re looking for, please feel free to reach out, we’re always happy to help.
🧵 GENERAL
Are your items handmade?
Yes. All Young World by Ruth pieces are handmade in Canada in small batches, with care, intention, and respect for childhood.
Will my item look exactly like the photos?
We aim to match photos as closely as possible. Because each piece is handmade and fabric placement varies, every item will have small, beautiful variations that make it unique.
Do you restock sold-out items?
Sometimes, depending on fabric availability and seasonality. If you love something, we recommend purchasing while it is available, as many pieces are limited-run.
Where are you based?
Young World by Ruth is proudly based in New Brunswick, Canada.
Where can I see your pieces in person?
We attend select New Brunswick markets throughout the year. Follow along on Instagram or join the Young World Club for event updates.
📏 SIZING & FIT
How do I choose the right size?
Please refer to the sizing guidance on each product page and choose based on your child’s measurements when possible. If your child is between sizes, we generally recommend sizing up for longer wear.
Do your garments run true to size?
Yes. Our garments generally run true to size. If your child is between sizes or you prefer a longer fit, we recommend sizing up. Because each piece is handmade, there may be slight variations in fit between styles.
Can you adjust the length or fit?
Minor adjustments may be possible for some designs, depending on availability and timeline. Please contact us before placing your order to discuss options.
🪡 CARE & MATERIALS
How do I wash and care for my items?
We generally recommend a gentle cold wash with mild detergent and hanging to dry. Always refer to the care notes included on the product listing or care card for best results.
Are your fabrics suitable for children?
Yes. We carefully select fabrics that are appropriate for children’s wear, prioritising comfort and quality.
Do you pre-wash fabrics?
This can vary depending on the fabric. If you have sensitivities or specific care concerns, please contact us before ordering so we can advise accordingly.
⏳ PROCESSING & SHIPPING
How long will it take to receive my order?
Ready-to-ship items typically leave our studio within 1–3 business days. Made-to-order pieces require additional production time of up to 14 business days. This timeframe does not include shipping time. Once your order ships, delivery time will depend on your selected shipping method and location.
Rush orders may be available for an additional fee when our production schedule allows. Please contact us before ordering if you have a specific deadline.
Do you ship internationally?
Yes, international shipping is offered to select destinations. Shipping options, rates, and delivery estimates will appear at checkout if available for your country.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
Can I change my shipping address after placing an order?
If your order has not yet shipped, contact us as soon as possible. Address changes cannot be guaranteed once a shipping label has been created.
My tracking hasn’t updated—what should I do?
Tracking information may take 24–72 hours to update after shipment. If it has not moved after that time, please contact us and we will assist.
Do you offer local pickup?
If local pickup is available, it will be shown at checkout. Pickup instructions and timing will be emailed once your order is ready.
🔄 RETURNS & EXCHANGES
Do you accept returns?
Because many items are handmade and produced in small batches, returns are accepted on eligible, unworn items within 14 days of delivery (unless otherwise stated on the product page).
What items are final sale?
Final sale may include: clearance items, custom/made-to-measure pieces, personalised items, and certain accessories for hygiene reasons. The product listing will always state if something is final sale.
Can I exchange for a different size?
If the size you need is in stock, we can often exchange. Contact us first so we can confirm availability and reserve it (when possible).
Who pays return shipping?
Return shipping is typically the customer’s responsibility unless the item arrived damaged or we made an error.
My order arrived damaged or incorrect. What now?
Please contact us within 48 hours of delivery with photos of the packaging and item. We’ll make it right.
✂️ CUSTOM ORDERS
Do you offer custom orders?
Yes, we accept a limited number of custom orders depending on our production schedule
How do custom orders work?
Custom orders are accepted in limited quantities and are subject to availability and production timelines. All custom order requests must be submitted through our Custom Orders page. Once your request is reviewed and approved, a 50% non-refundable deposit is required before production begins, with the remaining balance due upon completion.
Please refer to the Custom Orders page for full rules, timelines, and guidelines before submitting a request.
Can I provide my own fabric?
In limited cases, customer-supplied fabric may be accepted with prior approval. Fabric must be suitable for children’s wear and meet our quality and care standards. Availability depends on the design, timeline, and current production schedule. Please contact us before submitting a custom order request to discuss options.
Do you offer rush orders?
Rush orders may be available in limited circumstances, depending on our production schedule. Rush availability and timelines must be confirmed before ordering.
What is considered a rush order?
A rush order is any request that requires production to be completed sooner than our standard turnaround time. This includes orders needed before the stated processing timeline, last-minute event requests, or orders that require priority scheduling within our production queue. Rush orders are subject to availability and a flat, non-refundable rush fee.
What are the fees for rush orders?
A flat, non-refundable rush fee of $35 CAD applies and covers priority scheduling and workflow adjustments. Rush availability and timelines must be confirmed before ordering.
🎁 GIFT OPTIONS
Do you offer gift wrap?
When available, gift options will appear at checkout. If you’d like a handwritten gift note, please add it in the order notes.
Can I ship directly to the recipient?
Yes. Simply enter the recipient's address at checkout.
Do you include pricing on packing slips?
If the order is marked as a gift (or you request it), pricing is not included on packing slips or on the item tag.
Still have questions?
We’re always happy to help. Please reach out and we’ll do our best to guide you.
